提高resident-centered保健与阿鲁巴岛移动-first network slashes Wi-Fi help desk calls by 95%

USE CASE:通过动员员工和居民经验来促进长期护理居民的健康，安全和福祉，以现代，统一，可靠和防止未来的无线和有线网络基础架构，同时消除了数十个小时的故障排除时间。

---

尽管周围的社区发生的to providing a safe, high-quality long-term care residence for income-eligible senior citizens and persons with intellectual disabilities, the existing infrastructure at Sunnycrest Manor was too antiquated for the task.

“正如我们的纳税人希望Sunnycrest能够提供卓越的护理，同时保持财务可持续性，我们面临着多重挑战，” IT拥有并运营该设施的爱荷华州迪比克县纳森·吉尔莫尔（Nathan Gilmore）解释说。“尽管它始于自动化医疗记录保存，但我们在此过程中发现了其他挑战。”

无线+ Wired = Better Together

我们在一座历史悠久的石墙建筑的每个角落都从没有移动性转移到Wi-Fi，包括居民房，公共区域，楼梯间，治疗区，自助餐厅，行政办公室和户外绿色空间。对居民生活质量的积极影响不能以美元和美分来衡量。Nathan Gilmore,IT Superintendent for Dubuque County, Iowa

Taking a holistic view, Gilmore's team realized an infrastructure update at Sunnycrest could double as a proof of concept for an expected system-wide refresh. "Many of our county buildings, including Sunnycrest, are historic structures with some dating back to the late 1800's," Gilmore says. "Thick stone walls and other architectural components create perennial hurdles for supplying wireless and wired networking throughout our enterprise."

与他可信赖的当地伙伴紧密合作Managed Solutions Group，吉尔莫尔（Gilmore）在解决方案评估中包括了一家惠普（Hewlett Packard Enterprise Company）Aruba。“拥有一个单一的基础设施合作伙伴，具有一体的无线和有线产品线，对于提高效率以支持我们的五个人的精益工作人员非常有吸引力。”

Conquering Evolving Challenges

At the outset, the primary mandate was mobilizing the cloud-based electronic medical record (EMR) solution at 100-employee Sunnycrest. "Prior to my arrival, the staff was provided with mobile carts," says Gilmore. "But the existing Wi-Fi was present only in the cafeteria and foyer, rendering the carts useless in resident care areas. This created paper-based records and re-keying."

During the process of establishing an implementation plan, Gilmore discovered Sunnycrest's portable telephony system was chronically unreliable. "This led to including VoWiFi in our deployment, requiring our infrastructure to be voice-grade," he says.

热情好客solution saves the day

Sunnycrest's building architecture also negated a hallway-based Wi-Fi deployment. The solution came in combining standard802.11ac室内和室外接入点(APs), in the hallways and common areas, with compact hospitality APs in each resident's private quarters.

"At the time,the 205H was Aruba's most advanced hospitality option," says Gilmore. "These innovative units include three Gigabit Ethernet ports, one supplying PoE [Power over Ethernet], which we can leverage to plug in other IP devices without additional cabling back to the switches."

"This type of future-proofing will save considerably on subsequent wiring costs," he adds. "It also minimizes the number of required switch ports in our wiring closets, with associated reductions in power and cooling requirements."

Aruba开关提供可靠性，灵活性和可扩展性

On the wired side, modularity and flexibility led to the adoption of the5412R at Sunnycrest's core with 2920 switchesfor the edge. "We own multiple modules for the 5400R switches," says Gilmore. "The flexibility of the modular approach provides us with the capabilities we need today and options to meet future needs, such as upgrading to 40Gbps when our local provider finishes its fiber backbone deployment."

"For the 2920, we use a stacked configuration with redundant power supplies and additional PoE," Gilmore says. "It's a solid solution that's worked beautifully and quietly, with less heat and power consumption."

According to Gilmore, the switching experience is the direct opposite of the previous vendor's products. "In one case, we were down for 20 hours when a licensing error on a single switch 'delicensed' our entire network," he says. "Beyond the resiliency of Aruba products, having no software licensing and a lifetime warranty is a big plus."

提供改进的居民经验

如今，新的无线和有线网络的业务和运营奖励已广泛。“以前，我们的计算机系统没有反应和不可靠，”担任SunnyCrest管理员的NHA BSN Cris Kirsch说。“现在，它们快速可靠。除了更好的患者护理外，这还大大改善了员工的士气。”

"For example, it takes us a third of the time to complete mandatory healthcare recordkeeping because we use our EMR and mobile carts," Kirsch continues. "Additionally, our EMR guides caregiving to ensure completion of all relevant tasks, which reduces the risk of human error."

Stable communications via VoWiFi phones are also a joy. "Now, we communicate seamlessly," say Kirsch. "It's like night and day from before."

确保弱势群体

新的基础架构还通过新的相机系统启用了Sunnycrest的物理安全性。吉尔莫尔说：“建筑物的建筑也影响了这一部署。”“我们需要的摄像头比其大小的设施典型的摄像机要多。在这里，我们的新基础设施确保我们可以扩展相机系统以满足我们的需求。”

With visualization into every aspect of resident care, Sunnycrest staff has new insights on keeping quality high. "Viewing footage permits us to make fast, continuous improvements to care in a way that was impossible when relying on written notes or anecdotal recollection," says Kirsch. "Plus, incident investigations occur more rapidly."

员工安全也得到了增强。Kirsch解释说：“我们的24/7护理区位于二楼和三楼。”但是，建筑物的前门位于一楼。有了摄像机，我们的夜晚和隔夜工作人员可以看到谁一眼就在门口。”

帮助台电话减少了95％

From an IT perspective, the network is performing beyond expectations. "The infrastructure worked flawlessly from day one," says Gilmore. "In the past, one of us would spend at least a half a day, three times a week, traveling to the facility to troubleshoot infrastructure. Since deployment, that's been zero."

What's more, IT no longer fields challenging Wi-Fi help desk calls. "Previously, Wi-Fi calls required expert diplomacy because people didn't understand why they could get Wi-Fi in the cafeteria but not anywhere else," Gilmore says. "Today, calls related to Wi-Fi are down by 95 percent."

Using ClearPass for Secure Access & More

Moving forward, the new infrastructure is enabling other upgrades. "This includes deployingAruba的Clearpass吉尔莫尔说：“为了统一无线和有线访问的用户和策略身份验证。除了现在确保我们的网络外，它还使我们能够结合其他创新，例如IoT，以后。”

"The integration of ClearPass andAruba移动控制器with Aruba's wired switches is a significant benefit to our organization," he adds. "We're excited about deploying the technology.

Connecting Residents to Family and Community

Most importantly, resident experiences are significantly enhanced. "The average age of our population is about 60, which is much younger than most similar facilities," Kirsch says. "Using our new Wi-Fi, residents can Skype with family rather than use the telephone. It's a dramatically richer interaction when you can see your grandchildren growing up."

她继续说：“ Facebook是另一个受欢迎的居民应用程序。”“这意味着Wi-Fi使我们的人民能够与他们的社区更加联系。无法以美元和美分来衡量一个人的生活质量的互动益处。”