通过Aruba移动优先网络促进以居民为中心的护理slashes wi-fi帮助台呼叫95％
用例：促进the health, safety and well-being of long-term care residents by mobilizing staff and resident experiences with modern, unified, reliable and future-proof wireless and wired network infrastructure while eliminating dozens of hours of troubleshooting time.
Although the surrounding community was committed to providing a safe, high-quality long-term care residence for income-eligible senior citizens and persons with intellectual disabilities, the existing infrastructure at Sunnycrest Manor was too antiquated for the task.
“作为我们纳税人希望Sunnycrest提供例外eptional care, while maintaining financial sustainability, we faced multiple challenges," explains Nathan Gilmore, IT Superintendent Dubuque County, Iowa, which owns and operates the facility. "Although it started with automating healthcare recordkeeping, we uncovered other challenges along the way."
无线 +有线=更好
我们在一座历史悠久的石墙建筑的每个角落都从没有移动性转移到Wi-Fi，包括居民房，公共区域，楼梯间，治疗区，自助餐厅，行政办公室和户外绿色空间。对居民生活质量的积极影响不能以美元和美分来衡量。内森·吉尔莫尔（Nathan Gilmore），爱荷华州迪比克县的负责人
Taking a holistic view, Gilmore's team realized an infrastructure update at Sunnycrest could double as a proof of concept for an expected system-wide refresh. "Many of our county buildings, including Sunnycrest, are historic structures with some dating back to the late 1800's," Gilmore says. "Thick stone walls and other architectural components create perennial hurdles for supplying wireless and wired networking throughout our enterprise."
Working closely with his trusted local partner,托管解决方案小组, Gilmore included Aruba, a Hewlett Packard Enterprise company, in the solution evaluations. "Having a single infrastructure partner, with an integrated wireless and wired product line, was very attractive for gaining efficiencies to support our lean IT staff of five."
Conquering Evolving Challenges
首先，主要任务是在100名员工Sunnycrest上动员基于云的电子病历（EMR）解决方案。吉尔莫尔说：“在我到达之前，员工得到了移动推车。”“但是现有的Wi-Fi仅出现在自助餐厅和门厅中，使这些购物车在居民护理区无用。这创建了基于纸张的记录和重新钥匙。”
在制定实施计划的过程中，吉尔莫尔发现Sunnycrest的便携式电话系统长期不可靠。他说：“这导致在我们的部署中包括沃维菲，要求我们的基础设施是语音级。”
酒店解决方案节省了一天
Sunnycrest的建筑建筑也否定了基于走廊的Wi-Fi部署。解决方案是结合标准的802.11ac indoor and outdoor access points（APS），在走廊和公共区域，每个居民的私人区域中都有紧凑的酒店AP。
“当时，205H是阿鲁巴最先进的款待选择吉尔莫尔说：“这些创新的单元包括三个千兆以太网端口，一个提供POE（对以太网的功率），我们可以利用这些端口来插入其他IP设备，而无需额外返回交换机。”
"This type of future-proofing will save considerably on subsequent wiring costs," he adds. "It also minimizes the number of required switch ports in our wiring closets, with associated reductions in power and cooling requirements."
阿鲁巴switches provide reliability, flexibility and scalability
在有线的一侧，模块化和灵活性导致了采用5412R在Sunnycrest的核心，带2920开关对于边缘。吉尔莫尔说：“我们拥有5400R开关的多个模块。”“模块化方法的灵活性为我们提供了今天所需的功能以及满足未来需求的选项，例如当我们的本地提供商完成其光纤骨架部署时，升级到40Gbps。”
吉尔莫尔说：“对于2920，我们使用带有冗余电源和其他POE的堆叠配置。”“这是一个坚实的解决方案，其静音精美，热量消耗较少。”
根据吉尔莫尔（Gilmore）的说法，切换体验与以前的供应商产品的直接相反。他说：“在一种情况下，当单个开关上的许可错误“对我们的整个网络'精心熟悉'时，我们已经停止了20个小时。”“除了Aruba产品的弹性之外，没有软件许可和终身保修是一个很大的优势。”
提供改进的居民经验
Today, the business and operational rewards from the new wireless and wired network are extensive. "Before, our computer systems were unresponsive and unreliable," says Cris Kirsch, BSN, NHA, who serves as Sunnycrest Administrator. "Now, they're fast and reliable. In addition to better patient care, this significantly improves staff morale."
“例如,需要我们三分之一的时间omplete mandatory healthcare recordkeeping because we use our EMR and mobile carts," Kirsch continues. "Additionally, our EMR guides caregiving to ensure completion of all relevant tasks, which reduces the risk of human error."
通过Vowifi手机进行的稳定通信也很高兴。“现在，我们无缝地交流，”基尔希说。“就像前来的黑夜一样。”
Securing vulnerable populations
The new infrastructure also enabled beefing up Sunnycrest's physical security with a new camera system. "The building's architecture impacted this deployment as well," says Gilmore. "We needed more cameras than would be typical for a facility of its size. Here, again, our new infrastructure ensured we could scale the camera system to meet our needs."
通过可视化居民护理的各个方面，SunnyCrest员工对保持高质量的高质量有了新的见解。Kirsch说：“观看镜头使我们能够以依靠书面笔记或轶事回忆是不可能的方式进行快速，连续的改进。”“此外，事件调查发生得更快。”
Staff safety is also enhanced. "Our 24/7 care areas are located on the second and third floor," explains Kirsch. However, the front entrance to the building is on the first floor. With the cameras, our evening and overnight staff can see who is at the door with a glance."
Help desk calls reduced by 95%
From an IT perspective, the network is performing beyond expectations. "The infrastructure worked flawlessly from day one," says Gilmore. "In the past, one of us would spend at least a half a day, three times a week, traveling to the facility to troubleshoot infrastructure. Since deployment, that's been zero."
更重要的是，它不再挑战Wi-Fi帮助台。吉尔莫尔说：“以前，Wi-Fi呼叫需要专家外交，因为人们不明白为什么他们可以在自助餐厅获得Wi-Fi，但在其他任何地方都没有。”“今天，与Wi-Fi有关的电话降低了95％。”
使用ClearPass进行安全访问及更多
向前迈进，新的基础架构正在实现其他升级。“这包括部署阿鲁巴's ClearPassto unify user and policy authentication for both wireless and wired access," Gilmore says. "In addition to securing our network now, it enables us to incorporate other innovations, like IoT, later."
"The integration of ClearPass and阿鲁巴mobility controllerswith Aruba's wired switches is a significant benefit to our organization," he adds. "We're excited about deploying the technology.
将居民与家庭和社区联系
Most importantly, resident experiences are significantly enhanced. "The average age of our population is about 60, which is much younger than most similar facilities," Kirsch says. "Using our new Wi-Fi, residents can Skype with family rather than use the telephone. It's a dramatically richer interaction when you can see your grandchildren growing up."
"Facebook is another favored resident app," she continues. "This means Wi-Fi is enabling our people to be more connected to their communities. The interactivity benefits to a person's quality of life cannot be measured in dollars and cents."
