迪拜媒体城Radisson Blu HotelImproves Guest Wi-Fi Coverage and Performance with Aruba Wireless Solutions
For a hotel geared towards business travelers, Rushdy Mubarak knew that fast, easy and reliable connectivity was high on the list of expectations for his hotel’s guests.
“It is our Group’s policy to offer complimentary Wi-Fi connectivity and, with typical business travelers bringing anywhere between one to five wireless devices, we needed a solution that could cope with growing demands over the next five years,” said Rushdy, IT Manager at Radisson Blu Hotel, Dubai Media City.
802.11AC技术明确的方向前进
根据通过其“ Medallia”来宾调查收到的来宾反馈，该酒店意识到它需要从性能和覆盖范围来升级其无线网络。但是，其现有技术提供商没有提供802.11ac的解决方案，Rushdy知道将需要这种解决方案才能进行新的无线部署。
Aruba, a Hewlett Packard Enterprise company, and Ruckus Wireless, both of which were approved vendors for the Group, were evaluated. It was Aruba’s impressive list of references across the Middle East and beyond, particularly in the hospitality industry, that led to its selection.
“We did our due diligence and were guided by Aruba’s local partner, EMW who assured us that Aruba would offer the best solution in terms of performance, simplicity, manageability and security,” said Rushdy.
计划成功
阿鲁巴是酒店领域的明确选择。
Rushdy Mubarak，IT Manager at Radisson Blu Hotel, Dubai Media City
阿鲁巴岛的团队的网络专业人员进行detailed site survey and determined that while 802.11ac solutions would be required to support high density environments such as meeting rooms and public areas, its 802.11n solutions would be sufficient for coverage in guest rooms.
“Our two outdoor terraces, alone, regularly host up to 200 and 400 people respectively so the solution had to be capable of managing high volumes of simultaneous connections. We had also upgraded our core switches the previous year and were keen for this enhancement to be reflected on our wireless network,” said Rushdy.
A blend of the best solutions provides the perfect mix
尽管Rushdy和他的IT团队渴望采用最新技术，但Aruba确定其高性能802.11N AP将足以覆盖房间。这意味着酒店可以满足客人对合理费用的需求。
Aruba’s 275户外APwere selected for the outdoor areas, as they provided impressive wide-area coverage, while Aruba 225 and Aruba 205 APs were chosen for the meeting rooms. To provide the highest level of service, 802.11ac coverage was extended to the suites while theAruba 103H酒店APwas selected for the remaining rooms.
为了简化新网络的可管理性，两个Aruba 7210移动控制器andAruba’s AirWave还选择了网络管理平台进行部署。
Upgrading Infrastructure Without Disturbing Guests
作为迪拜商业区中心的领先品牌，酒店的入住率很高。尽管如此，在没有给酒店客人带来任何不便的情况下，推出无线基础设施至关重要。
Rushdy说：“我们计划在每个房间中安装AP，并在过渡期间与我们的旧解决方案并行操作新的无线网络。”我们最大的担忧是不要破坏或降低我们客人的服务质量。”
A generous timeframe of three months was set for the deployment. Aruba’s implementation partner EMW meticulously planned the deployment around predicted occupancy patterns.
Plug and play solutions lead to seamless integration
虽然在深夜很容易执行APS在公共区域的安装，但客房提出了更多的挑战。但是，Aruba的APS的插头性质大大加剧了这一过程。
Rushdy指出：“不仅APS方便安装，它们的设计与我们房间的美学完美融合。”Aruba的移动控制器的使用意味着所有AP可以集中配置，这进一步简化了其部署。
总体而言，实施没有障碍，这证明了Aruba的解决方案和EMW的专业知识的易用性。拉什迪说：“我们没有与技术有关的问题。由于适当的计划，部署被无缝执行。”
客人满意度立即上升
The positive impact that the new solution had on guests was instantly noticeable. This was reflected in the feedback received via the ‘Medallia’ survey, which saw ratings for Wi-Fi connectivity improve from 7 to above 9, on a scale of 10.
Rushdy说：“我们还指出，在TripAdvisor等网站上发布了更好的评论，这对于吸引新顾客到我们的酒店至关重要。”“我们认为这本身是对项目的理由，因为它直接影响了我们的收入。”
Most importantly, since completion of the project, the IT team no longer receives complaints relating to poor coverage. “We have seen a 90 to 95 percent reduction in the number of help desk calls,” said Rushdy. Furthermore, the few remaining issues are now non-technical and therefore easily resolved.”
Aruba’s solutions a blessing for the IT team
The project has entailed a number of benefits for the IT team as well. The mobility controllers have eliminated the need to manually configure and manage APs. They have also provided a range of impressive security features including secure authentication, encryption, VPN connections, and wireless intrusion protection.
空波has helped optimize Wi-Fi performance and now gives the IT team granular visibility into each AP, including real-time and historical connection information. According to Rushdy, this “makes monitoring and tracking a breeze, and enables his team to preempt issues.”
对未来的信心
Aruba部署成功的核心是它能够满足酒店未来五年的需求。Rushdy很快指出，即使增加了200％的带宽也不会“最大化” APS。
他说：“我们打算在明年提高租赁生产线的能力，并确信该解决方案将能够将这种能力的收益转化为我们的Wi-Fi用户。”该酒店还购买了许可证，可以使其能够在需要时部署多达250个AP。
Commenting on his overall satisfaction with the deployment, Rushdy concluded, “Aruba is a clear choice of technology provider for the hospitality domain. Their solutions perfectly address all Wi-Fi challenges and enable us to consistently deliver the highest performance and reliability. With this becoming an essential service to business and leisure travelers alike, it gives us a competitive edge.”
有关案例研究查询，请联系：contact.aruba.emea@hpe.com
