迪拜媒体城Radisson Blu HotelImproves Guest Wi-Fi Coverage and Performance with Aruba Wireless Solutions
For a hotel geared towards business travelers, Rushdy Mubarak knew that fast, easy and reliable connectivity was high on the list of expectations for his hotel’s guests.
“It is our Group’s policy to offer complimentary Wi-Fi connectivity and, with typical business travelers bringing anywhere between one to five wireless devices, we needed a solution that could cope with growing demands over the next five years,” said Rushdy, IT Manager at Radisson Blu Hotel, Dubai Media City.
802.11AC技术明确的方向前进
根据通过其“ Medallia”来宾调查收到的来宾反馈，该酒店意识到它需要从性能和覆盖范围来升级其无线网络。但是，其现有技术提供商没有提供802.11ac的解决方案，Rushdy知道将需要这种解决方案才能进行新的无线部署。
阿鲁巴, a Hewlett Packard Enterprise company, and Ruckus Wireless, both of which were approved vendors for the Group, were evaluated. It was Aruba’s impressive list of references across the Middle East and beyond, particularly in the hospitality industry, that led to its selection.
“我们所做的尽职调查和指导by Aruba’s local partner, EMW who assured us that Aruba would offer the best solution in terms of performance, simplicity, manageability and security,” said Rushdy.
计划成功
阿鲁巴是酒店领域的明确选择。
Rushdy Mubarak，迪拜媒体城Radisson Blu Hotel的IT经理
阿鲁巴（Aruba）的网络专业人员团队进行了详细的网站调查，并确定，尽管需要802.11AC解决方案来支持高密度的环境，例如会议室和公共区域，但其802.11N的解决方案将足以在客房中覆盖。
“Our two outdoor terraces, alone, regularly host up to 200 and 400 people respectively so the solution had to be capable of managing high volumes of simultaneous connections. We had also upgraded our core switches the previous year and were keen for this enhancement to be reflected on our wireless network,” said Rushdy.
A blend of the best solutions provides the perfect mix
尽管Rushdy和他的IT团队渴望采用最新技术，但Aruba确定其高性能802.11N AP将足以覆盖房间。这意味着酒店可以满足客人对合理费用的需求。
阿鲁巴的275户外APwere selected for the outdoor areas, as they provided impressive wide-area coverage, while Aruba 225 and Aruba 205 APs were chosen for the meeting rooms. To provide the highest level of service, 802.11ac coverage was extended to the suites while the阿鲁巴103H Hospitality APwas selected for the remaining rooms.
为了简化新网络的可管理性，两个Aruba 7210移动控制器和阿鲁巴’s AirWave还选择了网络管理平台进行部署。
Upgrading Infrastructure Without Disturbing Guests
As a leading brand in the heart of Dubai’s commercial district, the hotel enjoys high occupancy rates. Despite this, it was essential for the rollout of the wireless infrastructure to be carried without any inconvenience to hotel guests.
Rushdy说：“我们计划在每个房间中安装AP，并在过渡期间与我们的旧解决方案并行操作新的无线网络。”我们最大的担忧是不要破坏或降低我们客人的服务质量。”
为部署设定了三个月的大量时间范围。Aruba的实施合作伙伴EMW精心计划了围绕预测的占用模式的部署。
Plug and play solutions lead to seamless integration
While the installation of APs in the public areas was easily executed during the late hours of the night, the guest rooms presented more of a challenge. However, the plug and play nature of Aruba’s APs greatly sped up the process.
Rushdy指出：“不仅APS方便安装，它们的设计与我们房间的美学完美融合。”Aruba的移动控制器的使用意味着所有AP可以集中配置，这进一步简化了其部署。
总体而言，实施没有障碍，这证明了Aruba的解决方案和EMW的专业知识的易用性。拉什迪说：“我们没有与技术有关的问题。由于适当的计划，部署被无缝执行。”
客人满意度立即上升
The positive impact that the new solution had on guests was instantly noticeable. This was reflected in the feedback received via the ‘Medallia’ survey, which saw ratings for Wi-Fi connectivity improve from 7 to above 9, on a scale of 10.
“We also noted better reviews being posted on sites such as TripAdvisor, which is essential to attracting new patrons to our hotel,” said Rushdy. “We see this itself as being as justification of the project, as it directly impacts our revenues.”
Most importantly, since completion of the project, the IT team no longer receives complaints relating to poor coverage. “We have seen a 90 to 95 percent reduction in the number of help desk calls,” said Rushdy. Furthermore, the few remaining issues are now non-technical and therefore easily resolved.”
阿鲁巴’s solutions a blessing for the IT team
The project has entailed a number of benefits for the IT team as well. The mobility controllers have eliminated the need to manually configure and manage APs. They have also provided a range of impressive security features including secure authentication, encryption, VPN connections, and wireless intrusion protection.
空波has helped optimize Wi-Fi performance and now gives the IT team granular visibility into each AP, including real-time and historical connection information. According to Rushdy, this “makes monitoring and tracking a breeze, and enables his team to preempt issues.”
对未来的信心
Aruba部署成功的核心是它能够满足酒店未来五年的需求。Rushdy很快指出，即使增加了200％的带宽也不会“最大化” APS。
他说：“我们打算在明年提高租赁生产线的能力，并确信该解决方案将能够将这种能力的收益转化为我们的Wi-Fi用户。”该酒店还购买了许可证，可以使其能够在需要时部署多达250个AP。
Commenting on his overall satisfaction with the deployment, Rushdy concluded, “Aruba is a clear choice of technology provider for the hospitality domain. Their solutions perfectly address all Wi-Fi challenges and enable us to consistently deliver the highest performance and reliability. With this becoming an essential service to business and leisure travelers alike, it gives us a competitive edge.”
有关案例研究查询，请联系：contact.aruba.emea@hpe.com
