Aruba合作伙伴为非洲下一代金融服务平台的数字化转型提供动力

Mukuru将自己描述为“下一个一代金融服务平台”。它为整个非洲的超过800万客户提供了一系列服务，包括现金转移，卡产品，杂货店产品和葬礼封面。它的呼叫中心以30多种不同的语言处理。

“Our focus is on Africa’s emerging consumers, who have previously been excluded from financial services and therefore have been financially excluded in many respects,” says Lindley Heynes, Mukuru’s Head of IT Operations. “We try to address the pain points and value leakages in the informal system through technology that leapfrogs those voids between the cash and digital worlds, but in a manner that our customers will still recognise for them to take that step.”

“Our focus is on Africa’s emerging consumers, who have previously been excluded from financial services and therefore have been financially excluded in many respects,” says Lindley Heynes, Mukuru’s Head of IT Operations. “We try to address the pain points and value leakages in the informal system through technology that leapfrogs those voids between the cash and digital worlds, but in a manner that our customers will still recognise for them to take that step.”

服务创新以创造品牌忠诚度

The focus for Mukuru is service innovation and an improved customer experience. It wants to establish operations that are agile, mobile and efficient, and free time and energy to focus on new services.

Heynes解释说，在竞争激烈的市场中，首先是新服务事项。Mukuru设法创建了一个差异的服务点，并始终如一地客户满意度得分：“我们建立忠诚度的两种主要方式是通过人类的个人方法来实现客户支持和我们技术的实力。

Mukuru高级系统工程师Morne Fourie说：“我们认识到，强大的网络是一切的关键，但我们不想捆绑管理基础架构和解决问题。”“鉴于我们的其他工作量以及增长的速度是让第三方计划和管理刷新和正在进行的操作是有意义的。”

Leaning on a Managed Service Provider

Mukuru’s network upgrade is planned, deployed and managed by MySky Networks, a platinum Aruba partner in South Africa. It involves an overhaul of the network infrastructure at 14 Mukuru offices, including the main locations in the Waverley and Rosebank areas of Johannesburg.

The MySky approach has been to deploy a mix of access points including AP-505 and AP-515 Wi-Fi 6 APs, with Aruba 2930M and 2530 switches in the head office and call centre locations. For the first time, Mukuru owns no network hardware.

整个环境在Aruba Central上进行了管理。Mysky Networks首席运营官Jamie Carruthers说：“我们从Central获得的报告比我们以前使用的任何内容都更加稳定，更准确。”

该服务为所有Mukuru员工提供了网络访问，并将扩展到13个分支机构和更多信息亭。未来的计划包括向Mukuru客户提供访客访问权限。正在考虑使用Aruba Clearpass来编排安全的公司访问和来宾服务。

减轻网络负担对不断增长的业务负担

Fourie说：“ MSP模型意味着我们可以专注于我们的核心业务。”“我们要确保我们的人民专注于正确的事情。在这个市场中，我们不能落后。”

Heynes进一步强调：“ MSP可以帮助我们释放其他价值，其中一些值对底线并不明显，但对于持续增长至关重要。”

The MySky managed service means Mukuru can hand-off day-to-day operations but retain clear SLAs. MySky’s product expertise means Mukuru has foresight on future technology. It also offers expert integration with third-party platforms such as firewall services.
Fourie说：“ Mysky确保在管理身体网络基础架构方面，我们可以不断获得最佳技能。”
This is mission-critical. As Mukuru business continues to grow, it manages millions of transactions each year and provides remittance services from a growing network of retailers and banks. It has more than 1,000 booths and branches across Africa and its digital channels are growing.

增长将带来新的服务和整个非洲的业务扩大。

Fourie说：“ Mysky托管服务中最重要的部分是，它使我们能够专注于增长和新服务。”“我们对网络使用，带宽，停机时间有清晰的看法。这有助于我们计划任何链接升级或查看分支机构流量。更好的计划意味着更有效地利用我们的资源。”

For MySky, the Mukuru project is the latest in a series of engagements. The company is already a major user of Aruba Central and it is gradually migrating existing customers over to Central from Aruba AirWave. MySky also hosts Aruba ClearPass Policy Manager as a multitenant platform that can bolt onto any existing managed service offering.

Enabling a Mobile Workplace

Fourie承认,他最初持怀疑态度ability to go Wi-Fi-first, preferring the assumed solidity of wired: “We have some challenging locations where it is not easy to plan coverage. If we are to use Wi-Fi it has to be enterprise-ready.”

Mysky服务包括每个位置的完整站点评估和计划，可提供企业类Wi-Fi。这意味着Mukuru的团队享受完整的工作场所移动性。跨不同分支机构工作的员工，包括销售，IT和管理层，无论何时何地，无论何时何地，都可以无缝且安全。

它强调了Mukuru的形象是一个现代，灵活的工作场所，并有助于吸引新的人才。

Creating a service point of difference

The engagement also accelerates Mukuru’s digital plans. The business wants to drive transactions to its digital channels, including the Mukuru app, but recognises that connectivity is not always easy or cheap for migrant workers.

“Our purpose is to uplift the lives of migrant workers. Our services can empower customers to get ahead in life,” says Fourie.

加速Mysky的服务业务

For MySky, the Mukuru project is the latest in a series of engagements. The company is already a major user of Aruba Central and it is gradually migrating existing customers over to Central from Aruba AirWave. MySky also hosts Aruba ClearPass Policy Manager as a multitenant platform that can bolt onto any existing managed service offering.

“我们约60％的收入来自托管服务，” Mysky Networks首席执行官Dylan Horsten说。“ OPEX模型，每月费用的一致性，保证的支持和没有隐藏的费用是一个有吸引力的方案。网络技术可能很复杂，客户喜欢有清晰的路线图。我们的主要客户群是中小型企业，就像任何企业一样，他们都在寻求成长。托管服务模型使他们能够逐步发展网络以及支出。

“就我们的扩展能力和管理多人环境而言，中心对我们来说是巨大的。从统一平台上管理任何大小的网络的能力将加速我们的托管服务业务。

“The fact that MySky uses Aruba as the vendor of choice gives our customers confidence that the infrastructure and software used to provide the managed service is of the highest quality.”