Eskridge Lexus

Aruba Instant Instant Supplies流线型,安全的Wi-Fi以负担得起的SMB价格装载了安全性和智能。

专注于高档客户每天都需要卓越,使可靠的Wi-Fi成为俄克拉荷马城Eskridge Lexus的Wes Boles,服务经理和计算机系统管理员的重中之重。

“In addition to brisk sales traffic, we service over 27,000 vehicles at our dealership annually,” explains Boles. “Our technicians rely on wireless access to perform their work efficiently and effectively. Any delays impact customer service.”

独特的环境挑战

尽管Eskridge Lexus具有现有的无线解决方案,但越来越不稳定。鲍尔斯说:“服务部门和我们的销售场所的连接越来越频繁。”“我们的旧系统无法应付负载。”

To modernize, Boles needed a rugged solution for the service bays. “Despite being heated and cooled, our service area is a harsh environment,” he says. “For that facility, we required APs [access points] capable of withstanding conditions similar to the outdoors.”

此外,Boles还寻求可扩展的未来解决方案,使能够采用领先的移动创新并建立强大的来宾网络。鲍尔斯说:“由于员工和客户现在携带多个设备,我们想要一个可以发展的解决方案来满足新的运营需求和客户体验需求。”

Aruba Instant提供完美的合身

除了担任服务经理外,鲍尔斯(Boles)还是他公司的唯一IT人(在SMB公司的常见情况)兼作Eskridge Lexus需要简化,简化的Wi-Fi解决方案。

我们的Aruba Instant Wi-Fi提供了一种优雅而简化的解决方案,可满足当前需求,并使我们能够创新前进。
Wes Boles,Service Manager and Computer Systems Administrator, Eskridge Lexus

Working with the dealership’s technology partner, CDW, Boles identified Aruba’s 802.11ac-enabled Instant solution as the right fit. “Aruba offered室内和室外APSto create a WLAN that was easy to deploy and manage,” he says.

What’s more, Aruba’s Instant solution included next-generation Wave 2 indoor APs. Using Wave 2, organizations like Eskridge Lexus can realize Wi-Fi speeds of up to 1.7Gbps. And, as FCC regulations evolve, Wave 2 could usher in 3.4Gbps data rates. Wave 2 APs also permit greater device densities while maintaining performance.

快速,可靠和负担得起的Wi-Fi在几分钟内

By adopting阿鲁巴瞬间, Eskridge Lexus gains a simple, yet powerful enterprise solution without breaking its budget.

借助Instant的零触摸,自我保护功能,单个“指挥” AP将配置传达给所有其他类似的AP,包括配置访客访问。这显着简化了实施,同时降低了管理和建立成本。

“I just logged in to an AP using my laptop and the solution walked me through the process, step-by-step,” Boles says. “Basic configuration took less than 10 minutes with a complete robust system configuration, which includes a guest network segregated from our internal network, in less than an hour. The software is easy and intuitive to use.”

新的Wi-Fi使客户和员工都高兴

According to Boles, the new Aruba Instant network supplies multiple benefits. “Now, our sales and service staff can access the resources they need to close a deal or get a customer’s vehicle ready on time,” he reports. “In the process, frustrations are eliminated as mobile connections are reliable and performance is high.”

客户也很高兴。“我们看到significantly more people using our lounges and enjoying free Wi-Fi while their vehicle is serviced,” notes Boles. “Increased dwell times also support passive vehicle sales as customers are more likely to shop while onsite.”

此外,由于内部和来宾流量分开,安全性得到了改善。鲍尔斯说:“我们对提高安全资料的能力感到非常满意。”

有机会创新

向前迈进,Eskridge Lexus将继续扩大运营移动性。“例如,我们计划用平板电脑替换服务顾问台式计算机,” Boles解释说。“然后,我们可以在他们的车辆上与客户见面,而不是要求客户来服务。

他继续说:“通过与客户一起漫步在车上行走,我们可以识别出将它们带入商店的物品之外的任何问题。”“您会惊讶于有多少人从未检查过汽车的乘客侧。”

在整个经销店中延伸

接下来是与Eskridge集团的其他经销商合作以升级其Wi-Fi。

“通常,埃斯克里奇雷克萨斯(Eskridge Lexus)是新技术的验证基础,” Boles说。“很快,我们也将开始评估Aruba即时为我们的雪佛兰和本田经销店评估。”

For those implementations, Boles looks forward to tapping into Aruba’s heat mapping services “That will assist with streamlining the process of finding the best location for each AP,” he says. “Plus, it will help ensure we have appropriate coverage throughout each facility.”

Most importantly, Boles is confident his company can take advantage of whatever innovations come next. “With our Aruba Wi-Fi, we’re ready to adopt new technologies that support our brand, achieve efficiencies and enhance customer experiences,” he says. “And we can do it affordably without requiring me to wear any more hats.”

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