Amwaj Rotana Upgrades to High-Speed Hotel-Wide Wi-Fi for Guests with Latest Wireless Solutions from Aruba

Rabih Merhy知道可靠，高性能的Wi-Fi现在被酒店客人视为基本实用，而不是奢侈品。酒店所进行的内部研究发现，现在的客人现在预计通过多个移动设备连接，这些移动设备促进了加强酒店的无线基础设施的需求。

“To cope with this increased need for connectivity, we needed to upgrade the guest internet service to more than double its previous speed,” said Rabih, Director of I.T., Amwaj Rotana.

Enlisting the aid of the Hospitality Specialist

Having utilized Aruba’s 801.11n technologies since 2012, to meet basic connectivity requirements, Amwaj Rotana was aware of the performance, rich-feature sets and cost-effectiveness of Aruba’s solutions.

这个项目的独特挑战是酒店客房和IT团队之间的固体混凝土墙，了解他们需要从市场专家提供可靠的解决方案来克服这一点。

彻底的六周评估和测试阶段导致了Aruba的801.11ac解决方案的选择。rabih指出，“主要是，阿鲁巴的技术是最适合我们的需求。他们是基于我们已经建立的富有成效关系的自然选择。“

This relationship had also enabled Rabih and his team to experience firsthand the unmatched level of commitment and support delivered by Aruba’s regional team.

支持客户设备的指数增加

阿鲁巴’s solution is the robust platform upon which we can innovate to continuously enhance guest services and satisfaction.
Rabih Merhy,Director of I.T., Amwaj Rotana

对客人的互联网使用特性的内部研究尚未发现，近年来，超过71％的客人使用了超过两个需要在典型的双重占用室内连接互联网连接的移动设备。

为了支持这种设备的涌入，自上次升级以来，AMWAJ Rotana决定利用最新的802.11ac室内和室外接入点（APS）的组合，以获得这种设备的涌入。

Simplified Wireless Infrastructure Management, a Top Concern

物业的大小，以及物理访问APS进行故障排除的事实会对访客带来不便，这意味着整个无线网络的简化管理和故障排除是必不可少的。

“阿鲁巴的移动控制器通过简化且易于使用的界面解决了这些要求，因此是这种实施的基石，”rabih表示。

专业支持和专业合格的合作伙伴

The IT and engineering teams of Amwaj Rotana worked together with Aruba’s partner, Precedence to roll out the implementation across all the guest rooms and the public areas. Special considerations had to be made in order to avoid inconveniencing guests.

“Our high occupancy rates meant we had a small window of opportunity to install the APs in rooms. Here the ease of installation of the Aruba solutions, and the high level of technical expertise demonstrated by Precedence helped us rise to the challenge,” Rabih said.

整个实施都在两个月内完成。最终结果是在酒店的Wi-Fi覆盖范围增加到75％至91％ - 剩下的9％代表区域，如楼梯和服务领域不需要。

亲自动手的Training Ensures Smooth Hand-Off

“We strongly believe that comprehensive training is vital in ensuring that the team is well equipped with the right knowledge and skills to handle troubleshooting. In a service-oriented industry such as ours, every minute counts and delays in dealing with any mishaps that inconvenience guests have a significant impact,” commented Rabih.

为此，阿鲁巴的当地团队定期与rabih和他的团队一起参与，以提供必要的培训和实践教程。由于Aruba管理界面的简单性和力量，该团队很快就掌握了新基础设施的管理。

阿鲁巴’s Solutions Pass With Flying Colours

With a clear understanding of the new solution, Rabih and his team were eager to test its real-world performance. He said, “Besides the benefits to us as the IT team managing the solution, we knew that the project’s success ultimately hinged on how guests reacted to the new service.”

为了他们的救援，反馈是绝佳的积极态度。“测试阶段真的说明这一切的反馈。一旦我们发现我们的客人对解决方案感到满意，那就是最大的盒子勾选，“rabih说。

它的工作人员由新的解决方案留下同样深刻的印象

The ability to remotely configure, monitor and troubleshoot each AP drastically reduced the management effort for Amwaj Rotana’s IT team. Updates are now automatically pushed to the APs and by eliminating the need for repeated manual intervention, the Aruba solution has also mitigated the inconvenience to guests.

Rabih指出，自完成升级以来，他的团队已经看到了与连接问题有关的帮助台呼叫数量大幅减少。“我们现在收到的大多数电话很容易解决，因为他们并没有真正与技术问题有关，”他说。

解决方案Success Backed by Quantifiable Benefits

Rabih sees the Aruba implementation as having a three-fold benefit. “From a business perspective, we now have better coverage and far superior performance. The 11ac technology with its advanced backend features meets our present and future technology requirements. And most importantly from a user perspective, they can now enjoy fast and uninterrupted Wi-Fi,” he said.

Just a month after project completion, guest satisfaction with the new internet service improved by 15%, according to the automated survey sent to all hotel guests.

Robust Wi-Fi Infrastructure now a Platform for Innovation

拥有超过世界级连接提供客人的主要目的，目前正在利用Wi-Fi解决方案以提高新的和创新方式的访客体验。
The hotel intends to upgrade its television systems in the coming year and Aruba’s high-speed internet network has allowed the team to explore the possibility of adopting the latest smart TVs.

Nothing Succeeds Like Success

Amwaj Rotana已经确定了其未来的网络计划。“我们现在具有确认11AC技术的好处的实体数据。下一阶段是将所有旧的AP更改为新的11AN技术并购买第二个控制器以进行冗余，“rabih表示。

他相信在阿鲁巴岛,他发现a partner for long-term success. “We don’t only need a great product, but also reliable after-sales service and solid relationships with our partners. We are proud to say that we have struck a successful partnership with Aruba on all counts,” he concluded.

出于案例研究查询，请联系：contact.aruba.emea@hpe.com