Amwaj Rotana Upgrades to High-Speed Hotel-Wide Wi-Fi for Guests with Latest Wireless Solutions from Aruba

拉比·梅里（Rabih Merhy）知道，现在，酒店客人将可靠，高性能的Wi-Fi视为基本公用事业，而不是奢侈品。酒店进行的一项内部研究发现，现在每个客人都希望通过多个移动设备连接，这促进了增强酒店无线基础设施的需求。

“To cope with this increased need for connectivity, we needed to upgrade the guest internet service to more than double its previous speed,” said Rabih, Director of I.T., Amwaj Rotana.

Enlisting the aid of the Hospitality Specialist

Having utilized Aruba’s 801.11n technologies since 2012, to meet basic connectivity requirements, Amwaj Rotana was aware of the performance, rich-feature sets and cost-effectiveness of Aruba’s solutions.

该项目独有的挑战是酒店房间和IT团队之间的坚实混凝土墙知道他们将需要市场专家的可靠解决方案来克服这一点。

彻底的六周评估和测试阶段导致选择了Aruba的801.11ac解决方案。Rabih指出：“主要是Aruba的技术最适合我们的需求。根据我们已经建立的富有成果的关系，它们是一个自然的选择。”

这种关系还使拉比和他的团队能够亲身体验阿鲁巴地区团队所提供的无与伦比的承诺和支持水平。

支持客座设备的指数增加

阿鲁巴’s solution is the robust platform upon which we can innovate to continuously enhance guest services and satisfaction.
拉比·梅里（Rabih Merhy），i.t.的主任，Amwaj Rotana

一项对客人互联网使用特性的内部研究发现，近年来，超过71％的客人使用了两个以上的移动设备，需要在典型的双重占用房间中建立互联网连接。

为了支持这种设备的涌入，并了解自上次升级以来无线域中的大量发展，Amwaj Rotana决定利用最新的802.11AC室内和室外接入点（APS）的组合。

Simplified Wireless Infrastructure Management, a Top Concern

该物业的大小以及物理访问APS进行故障排除的事实会给客人带来不便，这意味着对整个无线网络的简化管理和故障排除至关重要。

Rabih说：“因此，Aruba的移动控制器通过简化且易于使用的接口解决了这些要求，因此是该实现的基石。”

专业的支持和专业合格的合作伙伴

Amwaj Rotana的IT和工程团队与Aruba的合作伙伴合作，优先在所有客房和公共区域中推出实施。为了避免给客人带来不便，必须提出特殊考虑。

“Our high occupancy rates meant we had a small window of opportunity to install the APs in rooms. Here the ease of installation of the Aruba solutions, and the high level of technical expertise demonstrated by Precedence helped us rise to the challenge,” Rabih said.

整个实施花费了不到两个月。最终结果是，整个酒店的Wi -Fi覆盖范围从75％增加到91％ - 剩下的9％代表不需要网络覆盖的楼梯和服务区域。

动手训练可确保顺利交接

“我们坚信，全面的培训对于确保团队具有正确的知识和技能来处理故障排除至关重要。在以服务为导向的行业中，每一分钟都在处理任何不便的不便之后的不便之后会产生重大影响。” Rabih说。

为此，Aruba的本地团队定期与Rabih及其团队合作，提供必要的培训和动手教程。由于Aruba管理界面的简单性和力量，该团队很快就可以掌握新基础架构的管理。

阿鲁巴’s Solutions Pass With Flying Colours

With a clear understanding of the new solution, Rabih and his team were eager to test its real-world performance. He said, “Besides the benefits to us as the IT team managing the solution, we knew that the project’s success ultimately hinged on how guests reacted to the new service.”

令他们解脱的，反馈绝大多数是积极的。“他们在测试阶段后的反馈确实说明了一切。一旦我们发现我们的客人对解决方案感到满意，那是最大的盒子。”拉比说。

新解决方案同样给它留下了深刻的印象

The ability to remotely configure, monitor and troubleshoot each AP drastically reduced the management effort for Amwaj Rotana’s IT team. Updates are now automatically pushed to the APs and by eliminating the need for repeated manual intervention, the Aruba solution has also mitigated the inconvenience to guests.

Rabih指出，自升级完成以来，他的团队已经大大减少了与连接问题有关的服务台电话的数量。他说：“而且我们现在收到的大多数电话都很容易解决，因为它们与技术问题没有真正的关系。”

解决方案Success Backed by Quantifiable Benefits

Rabih sees the Aruba implementation as having a three-fold benefit. “From a business perspective, we now have better coverage and far superior performance. The 11ac technology with its advanced backend features meets our present and future technology requirements. And most importantly from a user perspective, they can now enjoy fast and uninterrupted Wi-Fi,” he said.

Just a month after project completion, guest satisfaction with the new internet service improved by 15%, according to the automated survey sent to all hotel guests.

Robust Wi-Fi Infrastructure now a Platform for Innovation

Wi-Fi解决方案不仅达到了为客人提供世界一流的连接性的主要目的，因此现在利用了新的和创新的方式来增强客人体验。
The hotel intends to upgrade its television systems in the coming year and Aruba’s high-speed internet network has allowed the team to explore the possibility of adopting the latest smart TVs.

没有什么比成功更成功

Amwaj Rotana已经确定了其网络的未来计划。“我们现在拥有坚实的数字，证实了11AC技术的好处。下一阶段将是将我们所有较旧的APS更改为新的11AN技术，并购买第二个冗余控制器。” Rabih说。

He believes that in Aruba, he has found a partner for long-term success. “We don’t only need a great product, but also reliable after-sales service and solid relationships with our partners. We are proud to say that we have struck a successful partnership with Aruba on all counts,” he concluded.

有关案例研究查询，请联系：contact.aruba.emea@hpe.com