结束生命的政策

我们致力于为计划终结（EOL）的产品传达里程碑。该政策是自2013年8月1日生效的。

Contact Aruba 阿鲁巴的基础护理

I.硬件生命的尽头

对于任何针对EOL计划的硬件产品，我们在销售结束（EOS）日期之前的六（6）个日历发布了生命的终止公告。在EOS日期，该产品将从价格表中删除，不再可供购买。终止公告的结束还包括EOS日期五年后的支持日期（EOST）日期。

EOL milestones may vary for hardware that Aruba OEMs, such as appliances for Network Services, depending upon the end of life policy of the OEM.

支持for discontinued products will be provided only to customers who have purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty. If the discontinued product is not available for replacement or repair, Aruba reserves the right to satisfy the support requirement by replacing the discontinued product with substantially equivalent hardware.

硬件里程碑定义

  • 生命结束（EOL）公告：-6个月

    The date when Aruba announces the End of Sale and End of Support for a given product to the general public. The EOL announcement is also posted on theEnd of Life Products web page。

  • End of Sale (EOS): Day 0

    This is the last date to order the product through typical sales channels. The product is no longer available for purchase after this date and is removed from all price lists. However, EOS dates are dependent upon the continued availability of stock, and at Aruba’s discretion the actual EOS date may be earlier than the published date. We strongly encourage customers to transition all backlog and new orders to the replacement product that is identified in the EOL announcement.

  • 购买新支持的最后一天： +4年

    购买产品服务合同的最后日期。该服务合同将仅限为1年，以与支持日期结束。不允许多年服务合同。

  • Last Day to Renew Service Contract: +4 Years

    The last date to extend or renew a service contract for the product. Such extension or renewal will be limited to a 1 year term to coincide with End of Support date. Multi-year renewals are not allowed.

  • 支持结束（EOST）： +5年

    The last date to receive support from Aruba TAC. After this date, all support services for the product are unavailable, and the product reaches End of Life. Access to product software downloads and documentation may be discontinued after this date*. License management may also be discontinued after this date*.

    *Restriction excludes lifetime warranty product for the original owner.

ii。软件终结

Software EOL milestones are set forth below. When software reaches the End of Development (EOD) milestone in the product life cycle, Aruba does not create or make available additional maintenance or patch releases. The period between software release date and End of Support is generally two years. During the period between EOD and End of Support, Aruba Customer Advocacy will continue to investigate, troubleshoot, and characterize issues. If a solution cannot be found using software that has reached EOD, Aruba Customer Advocacy will require customer to upgrade the image to an image that is currently available.

End of Sale for Software Licenses

定期，Aruba可以调整其提供的软件产品的混合，包括停止销售软件产品（例如许可模块）。任何中断的软件产品许可将宣布为销售终结（EOS）（如上所述）。Aruba TAC对停产产品的支持将向EOS日期后两年的当前支持合同的客户提供。在某些情况下，Aruba可以代替基本上等效的功能，以代替为停产产品提供支持。

软件里程碑定义

  • 初始发布日期：T0

    新软件版本的一般可用日期。在发布时，EOL时间轴发布在End of Life Products web page。

  • 结束时,德velopment (EOD):

    Aruba产品开发和工程的最后日期可能会发布任何最终的软件维护或补丁发布。

    • 阿鲁巴OS, MeshOS, and Switch OS: T0+18 months
    • Aruba Instant：T0+9个月
    • Airwave and ClearPass: T0+12 months

  • End of Support (EOST): T0+24 months

    在开发结束和支持结束之间的期间，Aruba客户倡导将继续调查，故障排除和表征问题，以尝试使用生产版本提供解决方案和解决方法。如果无法使用已达到EOD里程碑的软件找到解决方案，则Aruba客户倡导将要求使用最新的软件版本更新系统。在软件发布达到EOST里程碑之后，将从Aruba支持网站上删除软件映像，而Aruba客户倡导只会以商业上合理的努力提供支持。

For software-only support contracts, the timing of the last day to purchase new support or last day to renew service contract will be aligned with the End of Support date for the software.

软件支持停产的硬件

不时，较新的软件发布可能会消除对停产硬件的支持。发生这种情况时，最新可用的维护级版本包含对停产硬件的支持，直到停产的硬件达到支持里程碑的结束为止。在此期间，Aruba客户的倡导将继续调查和解决新闻稿中的问题。Aruba可能会发行补丁，以解决与安全有关的错误或严重影响服务的客户问题。在这些更新中不会提供新功能。

Central or Central On-Premises licenses support on discontinued hardware

终止的产品通常可以连接到产品的整个使用寿命中的中央或中央本地。

Following the Hardware EOST date, note that:

  • Aruba不能保证已停产的产品能够在硬件EOST日期之后无限期地连接到中央或中央本地。
  • 在达到EOST日期之后，Aruba客户倡导只会以商业合理的努力提供支持。
  • 阿鲁巴cannot guarantee that new features offered in Central or Central On-Premises will be compatible with discontinued hardware or software running on them.