Al Murooj Rotana Improves Wi-Fi Satisfaction by 15% and Introduces New Guest Services with Aruba Wireless Network Overhaul
面临的间歇性问题，如信号下降和波动，德鲁·罗巴纳群，迪拜的群集主任，迪拜，他不得不大调他的网络，以满足客户的日益增长的期望。
“平均使用该网络的900到1000位客人，我们开始看到明显的性能问题。此外，随着客户越来越多地利用视频和多媒体的应用程序，网络的速度和安全性都被讨论了，“Ramanadhan说。
A Proven Provider Backed by a Trusted Partner
To cope, the IT team attempted to upgrade the firmware of the existing wireless controller as well as to increase the number of APs. These proved to be stop-gap measures in the end as guest demands kept on rising. It was then that the team realized the entire system had to be overhauled.
”We expected and wanted a basic requirement in today’s world - a very reliable wireless infrastructure to provide stable connectivity for all our guests,” said Ramanadhan.
With Aruba technology having been deployed by other hotels of the chain, the IT team at Al Murooj Rotana was well aware of the vendor’s capabilities and strengths. This was backed by the confidence that CADD Emirates, Aruba’s Platinum partner, had the expertise to plan and execute the deployment effortlessly.
每个阶段的成功
客人满意是酒店的关键，我们已经看到客人满意度评级，通过Rotana Guest Sucketion调查分析，随着新的无线网络增长15％。这对我们至关重要，因为Wi-Fi的问题正在拖延整个酒店分数。
Renju Ramanadhan,Cluster Director of IT, Al Murooj and Al Bustan Rotana, Dubai
实施是在两个阶段进行的，使用一个与公寓塔开始使用Aruba 7200 series mobility controllerand 450Access Points（APS）。由部署的成功留下深刻的印象，该团队随后将在酒店搬到一年半后。
For this, an additional controller along with 750 APs were installed. “Although we didn’t see a single instance of AP failure in the time we ran Aruba’s solution in the residential complex, we decided to invest in a second controller for redundancy. It was easy to do this as we only paid for the controller and didn’t have to purchase additional licenses,” said Ramanadhan.
The hotel selected the latest hospitality technologies, in the form of Aruba 802.11ac solutions. These wereAruba AP-205H以及户外AP-275接入点。利用这些APS，专为酒店部门而设计，意味着酒店可以在其新的无线平台上建立一系列新的嘉宾服务。
快速，无故障的实施
对于ramanadhan来说，实施的值得注意的亮点是它在短短3个月内而不是最初预测的4-5个月的时间范围;对客人没有任何不便。
”This was despite the expanse of our property and its facilities, and the fact that at the time of implementation, we were at 90 to 95% occupancy,” he said. This was possible as the APs could be installed in the rooms in under 25 minutes in a plug-and-play fashion.
The task of configuring and managing the APs was then centrally managed through the controller. Also helpful was Aruba’s ability to integrate seamlessly with multi-vendor technology which results from the solutions being built on open platforms.
Delivering a Refreshing Wi-Fi Experience for Guests
客人satisfaction, the deployment’s key criteria for success was met immediately after project completion. “Now that we have a very reliable wireless infrastructure, we have seen the guest’s complaints about Wi-Fi reduce significantly,” said Ramanadhan.
“客人满意是酒店的关键，我们已经看到了客户满意度评级，通过Rotana Guest Sucketion调查分析，随着新的无线系统增长15％。他补充说，这对我们来说至关重要，因为Wi-Fi的问题拖累了整个酒店评分。“
客户端允许为无线用户提供真正的移动性
酒店现在拥有100％的无线覆盖率，Aruba的客户端技术可确保客户设备在APS之间无缝过渡，因为它们在整个房产中漫游。
“我们拥有酒店内的所有地区，包括升降机，所以客人都不会失去连接，无论他们决定在酒店在线上网，”横梁朗拉曼山都是。
客户默认也意味着在AP失败的不太可能发生的情况下，客人将自动连接到另一个AP。随着每个APS都能够支持40多个同步连接，这对性能没有影响。
无线网络的无妥协安全性
无线安全，酒店的另一个关键考虑因素也被考虑在内，因为阿鲁巴的解决方案允许IT团队毫不费力地分割网络。客人使用虚拟网络与员工分开，因此客户设备的核心网络的安全性不会受到损害。
A graphical user interface allows administrators to make rapid changes in the network and its security settings when required, for example to meet the needs of meetings and conferences.
“我们的商业客户经常惊讶地发现我们在无线连接方面有多迅速，”Ramanadhan表示。
Aruba enables a host of innovative guest services
With the advanced wireless system foundation in place, the hotel is now building services on top. In addition to complimentary connectivity, the hotel can now offer a paid premium connection with guaranteed higher speeds.
无线系统还可作为创新的平台，并支持新的新服务，如平板电脑签订，帮助缩短客人的等待时间，以及场地餐厅的iPad菜单。
Al Murooj Rotana也是通过其APS运行IPTV的众多酒店之一。“我们通过接入点将大量数据，语音和高分辨率视频流流，但服务质量仍然很高，”Ramanadhan说。
More innovation on the horizon
Plans are underway to upgrade Al Murooj Rotana’s Guest Room Management System (GRMS) to utilize the wireless infrastructure. The hotel staff will also be provided with wireless handheld POS terminals in the near future.
”The AP205H access points deployed in the guest rooms come with three ports which can be used for multiple applications. When we implement GRMS, we will be able to use the same AP to connect the GRMS devices,” explained Ramanadhan.
A Clear Wireless Network Enhancement Roadmap
作为这种实施的演变，酒店希望部署Aruba Aivwave监控系统，分析网络，并帮助它在未来进行微调。
With business travelers accounting for 60% of guests, security of connections over Wi-Fi is also increasingly crucial as devices move to wireless. The hotel is therefore considering Aruba ClearPass network access control technology to further enhance security.
”Aruba is ready to automate security for BYOD and IoT. We found it very impressive that ClearPass can profile any IoT device and integrate with multi-factor authentication for stronger device and app security,” Ramanadhan said.
Aruba, a partner for long term success
”The partnership with Aruba is an important aspect of our core goal of providing treasured experiences to our guests. In the world we live in today, it’s not only about providing wireless Internet connectivity to our guests,” said Ramanadhan.
”Connectivity and efficient technology are key and with Aruba we have found a technology provider that has met and exceeded our expectations and also provides us with a clear and exciting path for the future,” he concluded.
