Al Murooj Rotana将Wi-Fi满意地提高了15％，并推出了Aruba无线网络大修的新宾客服务

Faced with intermittent issues such as signal drops and fluctuations, Renju Ramanadhan, Cluster Director of IT, Al Murooj Rotana and Al Bustan Rotana, Dubai knew he had to overhaul his network to meet customers’ growing expectations.

“With 900 to 1000 guests using the network on an average day, we began to see noticeable performance issues. Further, as guests increasingly utilized video and multimedia rich applications, both the speed and security of the network were brought into question,” said Ramanadhan.

被值得信赖的合作伙伴支持的经过验证的提供商

To cope, the IT team attempted to upgrade the firmware of the existing wireless controller as well as to increase the number of APs. These proved to be stop-gap measures in the end as guest demands kept on rising. It was then that the team realized the entire system had to be overhauled.

“我们预计并希望在当今世界的基本要求 - 一个非常可靠的无线基础设施，为所有客人提供稳定的连接，”Ramanadhan说。

随着Aruba技术由该连锁酒店部署，Al Murooj Rotana的IT团队非常了解供应商的能力和优势。这是由Cadd Emirates，Aruba Platinum合作伙伴的信心支持，使专业知识能够毫不费力地计划和执行部署。

Success at Every Phase

客人满意是酒店的关键，我们已经看到客人满意度评级，通过Rotana Guest Sucketion调查分析，随着新的无线网络增长15％。这对我们至关重要，因为Wi-Fi的问题正在拖延整个酒店分数。
仁州ramanadhan，IT，Al Murooj和Al Bustan Rotana，迪拜的集群总监

The implementation was carried out in two phases starting with the apartment tower using oneAruba 7200系列移动控制器450.Access Points(APs). Impressed by the success of the deployment, the team then moved on the hotel a year and a half later.

为此，安装了一个附加控制器以及750个AP。“虽然我们在我们在住宅综合体中运行Aruba的解决方案时没有看到AP失败的单一实例，但我们决定投资第二个控制器以进行冗余。随着我们只为控制器支付而且不必购买额外许可证很容易这样做，“Ramanadhan说。

酒店选择了最新的招待技术，以Aruba 802.11ac解决方案的形式。这些曾经是阿鲁巴AP-205Has well as the outdoorAP-275.access points. Utilization of these APs, specifically designed for the hospitality sector, meant that the hotel could build a host of new guest services on its new wireless platform.

A rapid, trouble-free implementation

For Ramanadhan, a noteworthy highlight of the implementation was that it was carried out in just 3 months instead of the 4-5 month timeframe that was initially projected; and with no inconvenience to guests.

“尽管我们的财产及其设施扩展，但在实施时，我们的入住率为90至95％，”他说。这是可能的，因为APS可以在25分钟内以可插拔的方式安装在房间内。

The task of configuring and managing the APs was then centrally managed through the controller. Also helpful was Aruba’s ability to integrate seamlessly with multi-vendor technology which results from the solutions being built on open platforms.

为客人提供清爽的Wi-Fi体验

Guest satisfaction, the deployment’s key criteria for success was met immediately after project completion. “Now that we have a very reliable wireless infrastructure, we have seen the guest’s complaints about Wi-Fi reduce significantly,” said Ramanadhan.

“Guest satisfaction is key for a hotel and we have seen guest satisfaction ratings, analyzed through the Rotana Guest Satisfaction Survey, grow by 15% with the new wireless system. This is crucial for us because issues with Wi-Fi were dragging down the entire hotel score,” he added.

ClientMatch enables true mobility for wireless users

酒店现在拥有100％的无线覆盖率，Aruba的客户端技术可确保客户设备在APS之间无缝过渡，因为它们在整个房产中漫游。

“We have all the areas within the hotel covered, including the lifts, so guests will not lose connectivity wherever they decide to get online in the hotel,” beamed Ramanadhan.

ClientMatch has also meant that in the unlikely event of AP failure, guests will automatically be connected to another AP. With each of the APs in the rooms capable of supporting over 40 simultaneous connections, this would have no impact on performance.

Uncompromised security of wireless network

Wireless security, another key consideration for the hotel, has also been taken into account as Aruba’s solution has allowed the IT team to effortlessly segment its network. Guests use a virtual network separate from that of the staff, so security for the core network is not compromised by guest devices.

图形用户界面允许管理员在需要时进行快速更改网络及其安全设置，例如满足会议和会议的需求。

“Our business customers are often amazed to find how quickly we can accommodate their requirements when it comes to wireless connections,” stated Ramanadhan.

Aruba使一系列创新的客户服务

With the advanced wireless system foundation in place, the hotel is now building services on top. In addition to complimentary connectivity, the hotel can now offer a paid premium connection with guaranteed higher speeds.

The wireless system also serves as a platform for innovation and supports novel new services such as tablet check-ins that help shorten waiting times for guests, and iPad menus at the venue’s restaurants.

Al Murooj Rotana也是通过其APS运行IPTV的众多酒店之一。“我们通过接入点将大量数据，语音和高分辨率视频流流，但服务质量仍然很高，”Ramanadhan说。

更多的创新在地平线上

Plans are underway to upgrade Al Murooj Rotana’s Guest Room Management System (GRMS) to utilize the wireless infrastructure. The hotel staff will also be provided with wireless handheld POS terminals in the near future.

“在客房部署的AP205H接入点有三个端口，可用于多个应用程序。当我们实现GRMS时，我们将能够使用相同的AP来连接GRMS设备，“Ramanadhan解释说。

明确的无线网络增强路线图

As an evolution of this implementation, the hotel wants to deploy the Aruba AirWave monitoring system to analyze the network and aid it’s fine-tuning in the future.

对于商务旅行者占60％的客人，Wi-Fi的连接安全性也越来越重要，因为设备移动到无线。因此，酒店考虑到Aruba清除网络访问控制技术，以进一步提高安全性。

“Aruba已准备好自动化Byod和IoT的安全性。Ramanadhan说，我们发现清除通道可以简化任何IOT设备并与多因素身份验证集成，“Ramanadhan表示。

阿鲁巴，一个长期成功的合作伙伴

“与阿鲁巴的伙伴关系是我们为我们客人提供珍贵经验的核心目标的一个重要方面。在世界上，我们在今天生活，它不仅仅是为我们的客人提供无线互联网连接，“Ramanadhan说。

“连接和高效的技术是关键，与阿鲁巴一起找到了一家已达到并超出我们期望的技术提供商，并为我们提供了一个明确而令人兴奋的未来的路径，”他得出结论。