End of Life Policy

We're committed to communicating milestones for our products that are planned for End of Life (EOL). This Policy is effective August 1, 2013.

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I. Hardware End of Life

For any hardware product being planned for EOL, we issue an End of Life announcement six (6) calendar months prior to the End of Sale (EOS) date. On the EOS date, the product is removed from the price list and is no longer available for purchase. The End of Life announcement also includes the End of Support (EOST) date, which is 5 years after the EOS date.

EOL里程碑可能因Aruba OEM（例如网络服务设备）的硬件而有所不同，这取决于OEM的生命政策的结束。

对于购买维护合同的客户，将仅提供停止产品的支持，或在标准保修期满之前将其新产品保修范围转换为维护合同。如果停产产品不可用替代或维修，Aruba保留通过用基本上等效的硬件更换已停产的产品来满足支持要求的权利。

Hardware Milestone Definitions

  • End of Life (EOL) Announcement: -6 Months

    Aruba宣布宣布促销和结束对公众的特定产品的销售结束。EOL公告也发布在生命结束产品网页.

  • 销售结束（EOS）：第0天

    这是通过典型销售渠道订购产品的最后日期。在此日期之后不再可购买该产品，并从所有价格列表中删除。但是，EOS日期取决于股票的持续可用性，在阿鲁巴自行决定，实际的EOS日期可能比公布日期更早。我们强烈建议客户将所有积压和新订单转换为EOL公告中确定的替代产品。

  • Last Day to Purchase New Support: +4 Years

    The last date to purchase a service contract for the product. The service contract will be limited to a 1 year term to coincide with End of Support date. Multi-year service contracts are not allowed.

  • 最后一天续订服务合同：+4年

    延长或续订产品服务合同的最后日期。这种延期或更新将限于1年术语，以与支持日期结束。不允许使用多年的续订。

  • End of Support (EOST): +5 Years

    从Aruba Tac获得支持的最后日期。在此日期之后，产品的所有支持服务都不可用，产品达到生命结束。在此日期之后，可能会停止访问产品软件下载和文档。许可证管理也可能在此日期之后停止*。

    *限制不包括原始所有者的终身保修产品。

II. Software End of Life

软件EOL里程碑如下所述。当软件到达产品生命周期中的开发结束（EOD）里程碑时，Aruba不会创建或提供可用的额外维护或补丁发布。软件发布日期与支持结束之间的时期一般是两年。在eod与支持结束期间，Aruba客户倡导将继续调查，排除问题和表征问题。如果无法使用已达到EOD的软件找不到解决方案，Aruba客户倡导将要求客户将图像升级到当前可用的图像。

软件许可证的销售结束

Periodically, Aruba may make adjustments to the mixture of software products it offers, including discontinuing the sale of software products such as licensed modules. Any software product license being discontinued will be announced as End of Sale (EOS) (as defined above). Aruba TAC support for discontinued products will be provided to customers who are under a current support contract for two years following the EOS date. In some cases, Aruba may substitute substantially equivalent functionality in lieu of providing support for discontinued products.

Software Milestone Definitions

  • 最初的发布日期:T0

    General availability date for new software release. At the time of release the EOL timeline is posted on the生命结束产品网页.

  • 开发结束（EOD）：

    The last date that Aruba Product Development and Engineering may release any final software maintenance or patch release.

    • Aruba OS，Meshos和Switch OS：T0 + 18个月
    • Aruba Instant: T0+9 months
    • 空气波和清除通道：T0 + 12个月

  • 支持结束（EOST）：T0 + 24个月

    During the period between End of Development and End of Support, Aruba Customer Advocacy will continue to investigate, troubleshoot, and characterize issues in an attempt to provide solutions and workarounds using the production releases. If a solution cannot be found using software that has reached the EOD milestone, Aruba Customer Advocacy will require that the system be updated with a more recent software release. After a software release reaches the EOST milestone, the software image will be removed from the Aruba support website, and Aruba Customer Advocacy will provide support only on a commercially reasonable effort basis.

对于仅软件支持合同，购买新支持或续订服务合同的最后一天的时间将与软件的支持日期结束对齐。

Software Support for Discontinued Hardware

From time to time, newer software releases may remove support for discontinued hardware. When this occurs, the most recent available maintenance-level release that contains support for the discontinued hardware will continue to be supported by Aruba until such time as the discontinued hardware reaches the End of Support milestone. During this time period, Aruba Customer Advocacy will continue to investigate and troubleshoot problems in the release. Aruba may make available patch releases to address security-related bugs or serious service-affecting customer issues. No new features will be made available in these updates.

中央或中央本地牌照支持已停产的硬件

Discontinued products typically can connect to Central or Central On-Premises for the entire useful life of the product.

在硬件EOST日期之后，请注意：

  • Aruba cannot guarantee that discontinued products will be able to connect to Central or Central On-Premises indefinitely following hardware EOST date.
  • After reaching EOST date, Aruba Customer Advocacy will provide support only on a commercially reasonable effort basis.
  • Aruba无法保证中央或中央内部内部提供的新功能将与运行上的已停产的硬件或软件兼容。