结束生命的政策

我们致力于为我们的产品进行沟通的里程碑，这些产品计划在终身终止（EOL）。该政策是2013年8月1日生效。

Contact Aruba 阿鲁巴的基金会护理

I.硬件生命结束

对于为EOL计划的任何硬件产品，我们在销售结束前的六（6）次日历月（EOS）日期之前发出生命宣布六（6）个月。在EOS日期，产品将从价格列表中删除，不再可购买。生命宣布的结束还包括支持结束（EOST）日期，即EOS日期后5年。

EOL milestones may vary for hardware that Aruba OEMs, such as appliances for Network Services, depending upon the end of life policy of the OEM.

支持for discontinued products will be provided only to customers who have purchased a maintenance contract, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty. If the discontinued product is not available for replacement or repair, Aruba reserves the right to satisfy the support requirement by replacing the discontinued product with substantially equivalent hardware.

硬件里程碑定义

  • 生命结束（EOL）公告：-6个月

    The date when Aruba announces the End of Sale and End of Support for a given product to the general public. The EOL announcement is also posted on theEnd of Life Products web page。

  • End of Sale (EOS): Day 0

    This is the last date to order the product through typical sales channels. The product is no longer available for purchase after this date and is removed from all price lists. However, EOS dates are dependent upon the continued availability of stock, and at Aruba’s discretion the actual EOS date may be earlier than the published date. We strongly encourage customers to transition all backlog and new orders to the replacement product that is identified in the EOL announcement.

  • 购买新支持的最后一天：+4年

    购买产品服务合同的最后日期。服务合同将仅限于1年的术语，以与支持日期结束。不允许多年服务合同。

  • 去年Day to Renew Service Contract: +4 Years

    The last date to extend or renew a service contract for the product. Such extension or renewal will be limited to a 1 year term to coincide with End of Support date. Multi-year renewals are not allowed.

  • 支持结束（EOST）：+ 5年

    The last date to receive support from Aruba TAC. After this date, all support services for the product are unavailable, and the product reaches End of Life. Access to product software downloads and documentation may be discontinued after this date*. License management may also be discontinued after this date*.

    *Restriction excludes lifetime warranty product for the original owner.

II。软件结束

Software EOL milestones are set forth below. When software reaches the End of Development (EOD) milestone in the product life cycle, Aruba does not create or make available additional maintenance or patch releases. The period between software release date and End of Support is generally two years. During the period between EOD and End of Support, Aruba Customer Advocacy will continue to investigate, troubleshoot, and characterize issues. If a solution cannot be found using software that has reached EOD, Aruba Customer Advocacy will require customer to upgrade the image to an image that is currently available.

End of Sale for Software Licenses

周期性地，Aruba可能会对其提供的软件产品的混合进行调整，包括停止销售许可模块等软件产品。正在停产的任何软件产品许可证将被宣布为销售结束（EOS）（如上所定义）。Aruba TAC对已停产产品的支持将提供给EOS日期后两年的当前支持合同的客户。在某些情况下，阿鲁巴可以替代基本上等同的功能代替提供停止产品的支持。

软件里程碑定义

  • 初始发布日期：T0

    新软件版本的一般可用性日期。在释放时，eol时间线发布在End of Life Products web page。

  • 的发展(爆炸品处理):

    Aruba产品开发和工程的最后日期可能会释放任何最终软件维护或修补程序版本。

    • 阿鲁巴OS, MeshOS, and Switch OS: T0+18 months
    • 阿鲁巴瞬发：T0 + 9个月
    • Airwave and ClearPass: T0+12 months

  • End of Support (EOST): T0+24 months

    在开发结束之间的期限和支持结束时，Aruba客户倡导将继续调查，故障排除，并在尝试使用生产版本提供解决方案和解决方法时的问题。如果无法使用已达到EOD Milestone的软件无法找到解决方案，Aruba客户倡导将要求系统更新，并使用最新的软件发布更新。软件发布到达EOST里程碑后，软件图像将从Aruba支持网站中删除，并且Aruba客户倡导将仅在商业上合理的努力提供支持。

For software-only support contracts, the timing of the last day to purchase new support or last day to renew service contract will be aligned with the End of Support date for the software.

软件支持已停止硬件

从时刻起，较新的软件版本可能会删除对已停止硬件的支持。发生这种情况时，Aruba将继续包含对已停止硬件的支持的最新可用维护级别版本，直到停产硬件达到支持里程碑结束时，将继续支持。在此期间，Aruba客户倡导将继续调查和解决发布中的问题。Aruba可以提供可用的补丁发布，以解决与安全相关的错误或严重的服务影响客户问题。这些更新中没有提供新功能。

Central or Central On-Premises licenses support on discontinued hardware

已停产的产品通常可以连接到中央或中央本地，用于产品的整个使用寿命。

Following the Hardware EOST date, note that:

  • Aruba无法保证，停止的产品能够无限期地在硬件EOST日期内无限期地连接到中央或中央本地。
  • 达到兴高温日期后，阿鲁巴客户倡导将仅在商业上合理的努力下提供支持。
  • 阿鲁巴cannot guarantee that new features offered in Central or Central On-Premises will be compatible with discontinued hardware or software running on them.