RMA向导

Support > Technical Assistance > RMA

The RMA (Return Merchandise Authorization) Wizard automates the RMA process for an exchange or replacement of your appliance, if needed. It includes appliance discovery, the version of the appliance, and a backup selection. Use this screen as instructed by Support to prepare an RMA.

在开始RMA过程之前，请注意以下内容。

• Upgrade or downgrade the new appliance to the same software version before shipping to the site. This will save time.

• 执行编目和EdgeConnect设备的备份。

• Install the new EdgeConnect appliance onsite.

• When Orchestrator discovers the new device, do not approve it. Start the RMA process to move the license to the new EdgeConnect appliance.

Run the RMA Wizard

完成以下步骤，以RMA您的设备。

1. Navigate to theRMA在编目中的标签。

2. Select the appliance you want to replace from the menu.

   NOTE:选择设备后，IP地址，设备模型，主机名，序列号和软件版本将自动填充。

3. Select the newly discovered appliance that will replace the current appliance.

   NOTE:选择设备后，IP地址，设备模型，主机名，序列号和软件版本将自动填充。

4. 点击下一个>。

5. If you are adding a backup appliance, proceed to the next section. Otherwise, click申请。

   “应用配置”对话框打开并显示升级和还原的状态。

添加备用设备

If you choose to add a backup appliance from the table, complete the following steps.

1. Select the backup appliance from the table.

2. 从下拉菜单中选择要备份设备具有的版本。

   NOTE:如果您的选择导致软件降级，则必须提供备份。

升级和降级

如果您为备份设备选择的软件版本是更高than that of the discovered appliance, you will need to do the following:

• 使用编排器升级到新版本。

• 如果适用，请从还原备份设备。

如果您为备份设备选择的软件版本是lowerthan that of the discovered appliance, you will need to do the following:

• Install the desired version as a next boot on the appliance.

• 从备份还原。

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